About this policy
This policy explains how we collect information through our website and centre, how we use and disclose that information, and the steps we take to keep it secure.
We may update this policy when legislation or our practices change. Questions can be sent to info@floatone.co.uk.
Information we collect
We collect information when you use our website to purchase or book a service, visit the centre or otherwise choose to provide it to us.
This may include your name, postal address, email address, date of birth and other information you provide.
How we use your information
We may use your information to:
- provide the services you have purchased or booked;
- ask for your views or comments about our services;
- notify you about changes to our services; and
- send communications you have requested or that may be of interest to you, where you have consented.
We do not sell or rent your information to third parties, and we do not share it with third parties for their own marketing purposes.
How long we keep information
Your information may be held indefinitely unless you ask us to remove it, subject to any legal or operational requirement to retain it.
When information may be disclosed
If FLOAT ONE is sold or restructured, personal information may be transferred to the relevant owners, purchasers or advisers.
We may also disclose personal information where required by law, to enforce our terms, or to protect the rights, property or safety of FLOAT ONE, our customers or others. We will take steps to protect your privacy rights in these circumstances.
Your marketing choices
We will only send marketing communications where you have given prior consent. You can change your preferences or unsubscribe at any time by using the option in the message or emailing info@floatone.co.uk.
Children aged 16 or under
Anyone aged 16 or under should obtain permission from a parent or guardian before providing us with personal information.
Access, correction and erasure
You may ask for a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to erase it. Please make your request in writing to info@floatone.co.uk.
We aim to respond to data protection requests within 31 calendar days.
Legal exemptions may apply, including matters involving national security, crime prevention or detection, taxation, or the establishment and exercise of legal rights and obligations.
Security and data breaches
We take precautions to protect your information. Internet transmission cannot be guaranteed to be completely secure, but we use reasonable efforts to safeguard information once it reaches us.
If you have a security or privacy concern, contact us first at info@floatone.co.uk. You may also raise a complaint with the Information Commissioner's Office.
Cookies
Cookies are small files placed on your device. They can remember preferences, profile information and actions, and help us understand how the website is used so that we can improve it.
Optional analytics are loaded only after you give permission. Analytics information is used in aggregate and is not intended to identify individual visitors. You can decline analytics when prompted and delete or block cookies using the settings in browsers including Chrome, Firefox, Safari, Edge and Opera.
Links to other websites
Our website may contain links to other organisations' websites. This policy applies only to FLOAT ONE, so please review the privacy policy of any external site you visit.
Contact us
Email info@floatone.co.uk or write to FLOAT ONE, Unit 22, Roadway 1, Morris Park, 37 Rosyth Road, Glasgow G5 0YD.